Privacy Policy

This Privacy Policy outlines how New Chapter Consulting SL (branded as www.leadersprotol.io) collects, uses, stores, and protects personal information obtained through its website. By accessing or using our website, you agree to the terms of this Privacy Policy.

Personal Information Collection

We may collect the following personal information from visitors or subscribers of our website: names, email addresses, phone numbers, and company names. We collect this information when individuals voluntarily subscribe to our blog, newsletters, or request information about our services.

Purpose of Collection

The personal information we collect is used for the following purposes:

To send newsletters, blog updates, or information about our services.

To personalise the content and improve the overall user experience on our website.

To respond to inquiries or requests from individuals.

Data Storage and Security

We employ industry-standard security measures to protect the personal information we collect. This includes the use of encryption and secure servers to safeguard data against unauthorised access, loss, alteration, or disclosure. However, please note that no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Services

We use Google Analytics to analyze and monitor website traffic and usage patterns. Google Analytics may collect anonymous information about your interactions with our website through the use of cookies and similar technologies. The data collected by Google Analytics is governed by their respective privacy policies.

Cookies and Tracking

We use session cookies and analytics cookies to enhance the web experience for our visitors. These cookies are temporary and are automatically deleted when you close your browser. The analytics cookies help us analyze website traffic and usage to improve our services. By continuing to use our website, you consent to the use of cookies.

Recording Conversations

With prior permission, we may record calls or conversations for quality assurance and training purposes. All recordings are encrypted and stored on secure servers. We retain these recordings for a maximum period of one month and then securely delete them.

Data Sharing

We do not share personal information collected through our website with any third parties, except as required by law or to comply with legal processes.

Legal Compliance

We comply with the General Data Protection Regulation (GDPR) and other applicable privacy laws and regulations regarding the collection, storage, and processing of personal information.

User Rights

Individuals have the right to access their personal information held by us. If you would like to exercise this right or request any changes to your data, please email us at hello@leadersprotocol.io.

Updates to Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised Privacy Policy will be effective immediately upon posting. It is your responsibility to review this Privacy Policy periodically for any updates.